TRAINING

Conflict Management

Training

Skills and confidence for staff to reduce customer and workplace conflict.
Practical strategies for staff to gain a satisfactory resolution.
Positively and confidently resolve conflict within the workplace.
Recognise different stages of conflict escalation.
Recognise the signs of aggression and anger.

Leadership and Management Skills

How to handle organisational change and manage staff effectively.
Learn skills to help boost staff morale and become a better leader.
Learn the art of influencing and negotiation skills.
Skills and confidence to recognise and reduce staff conflict in the workplace.
Recognising talent in the workplace.

Sales and Customer Service Training

Skills and confidence to help recognise and exceed customer expectations.
Skills and confidence to help recognise new sales opportunities.
Anticipating customer needs and skills in upselling.
Building rapport and customer loyalty.
Closing the sale, perfecting questioning skills to gain the intended outcome.

Train the Trainer Programme

In depth knowledge on the subject matter to teach with confidence.
Clear course structure to roll out through the organisation.
Practical exercise examples to assist in the training process.
Learn effective training skills needed to deliver the course.
Course material to assist with the roll out.

Let us help you invest in your team

Investing in your staff is a crucial stage of growth for any organisation. Ongoing training is not only important for staff morale and motivation, but also assists in retaining employees and gaining their trust, respect and loyalty for many years to come.

Training as an external resource is proven to be far more effective than conducting it yourself. More information is retained and staff are proven to more engaging with an external motivational team, highly skilled in the needs of the business.

Rumi Consultants is committed to providing a bespoke training programme to compliment the wants and needs of your organisation. Get in touch today for a conversation about your business objectives and ways in which to develop your team.

TRAINING

Conflict Management

Training

Skills and confidence for staff to reduce customer and workplace conflict.

Practical strategies for staff to gain a satisfactory resolution.

Positively and confidently resolve conflict within the workplace.

Recognise different stages of conflict escalation.

Recognise the signs of aggression and anger.

Leadership and Management Skills

How to handle organisational change and manage staff effectively.

Learn skills to help boost staff morale and become a better leader.

Learn the art of influencing and negotiation skills.

Skills and confidence to recognise and reduce staff conflict in the workplace.

Recognising talent in the workplace.

Sales and Customer Service Training

Skills and confidence to help recognise and exceed customer expectations.

Skills and confidence to help recognise new sales opportunities.

Anticipating customer needs and skills in upselling.

Building rapport and customer loyalty.

Closing the sale, perfecting questioning skills to gain the intended outcome.

Train the Trainer Programme

In depth knowledge on the subject matter to teach with confidence.

Clear course structure to roll out through the organisation.

Practical exercise examples to assist in the training process.

Learn effective training skills needed to deliver the course.

Course material to assist with the roll out.

Let us help you invest in your team

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